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SAP CRM Functional Course Content In Bangalore
1. Introduction
ï‚· Introduction on ERP
ï‚· Introduction on SAP
ï‚· Introduction on CRM
2. CRM Concepts ï‚· CRM Business Partners ï‚· Creation of BP
(Business partners) on Category ï‚· Basic Settings (Field grouping, No range
etc.) ï‚· BP Grouping
ï‚· BP Relationships ï‚· Visual Configuration Tools
3. Organization Model ï‚· OM Concepts ï‚· CRM Organizational
Model ï‚· Organizational Data Determination
4. Territory Management ï‚· Territory Management ï‚· Hierarchy
Levels, Hierarchy ID, ï‚· Assigning employee to Hierarchy
5. Product Master ï‚· Product types ï‚· Creation of Hierarchies
and Categories ï‚· Creation of Attributes, Set types
6. Activity Management ï‚· Business Activities /Task ï‚·
Activity monitor
SAP CRM Functional Instructor-led Live Online Training
Program
7. Basic functions ï‚· Partner Processing
ï‚· Access sequence, ï‚· Partner determination procedure
8. Sales Transaction
ï‚· Enquiries & Quotations ï‚· Sales Order ï‚· Customizing
Sales Transactions ï‚· Sales Order scenario in CRM & R/3
9. Data Flow
ï‚· Data Flow in Business Transactions ï‚· Copy Control ï‚· Item
category determination
10. Marketing Management ï‚· Marketing plan Campaign
management ï‚· B P Segmentation
ï‚· Define Marketing Attributes and Attribute Sets ï‚· Create
Data and Sample Source
ï‚· Profile Set Details ï‚· Product Proposal ï‚· Personalized Mail
forms ï‚· External List Management ï‚· Allocation Planning
ï‚· Assigning Target group to channel ï‚· Campaign Execution
11. Lead Management ï‚· Questionnaire/Evaluation for leads ï‚·
Qualification level for leads ï‚· Origin, Priority, Group
SAP CRM Functional Instructor-led Live Online Training
Program
12. Sales Opportunity Management ï‚· Customizing Opportunities
ï‚· Sales cycle, Phases ï‚· Origin, Group, Priority
13. Service
ï‚· Service organization
ï‚· Service cycle
ï‚· Service Order ï‚· Service Confirmation
ï‚· Complaints and Returns ï‚· Warranty management
14. CRM Contact Channels ï‚· CIC (Customer Interaction Center)
ï‚· Framework & Title Hidden Components, ï‚· Visible Components ï‚· Action Box
settings, Remainder scripting
ï‚· Interactive scripting
ï‚· ASAP Methodology ï‚· System Landscape
ï‚· Middleware and Updates ï‚· Version updates ï‚· Features &
Advantages ï‚· Screen changes
15. Terminology
ï‚· Web UI (User Interface) ï‚· Business Roles & Work
Centers ï‚· Logical links/Direct links ï‚· Role Config keys ï‚· PFCG Roles ï‚·
Navigation bar profile etc.